A custom booking experience for Acuity Scheduling
We design and build a fully white-labeled booking flow that stays synced with Acuity Scheduling. Acuity remains the source of truth — pricing, availability, and services update automatically — while your customers get a branded, conversion-optimized experience you fully control.
Live in production at DexaFit Denver
No second system
Acuity stays the source of truth
Any change you make in Acuity — a price, a service, an opening — is automatically reflected in the custom scheduler. Your team keeps working in Acuity exactly as before; only your customers see the difference.
Always in sync
Pricing, availability, and services flow from Acuity automatically.
Nothing new to manage
No duplicate catalog, no parallel calendar, no re-entry.
Everything customer-facing is yours
Brand, copy, flow, education, upsells — all fully customizable.
What gets built
Everything the standard Acuity embed wasn’t built to do
Recover card processing fees
Instead of absorbing the roughly 3% card processing cost, the scheduler can automatically add it as a credit card fee for customers who choose to pay by card — configured to what's permitted where you operate.
Fully white-labeled
The entire booking flow is branded to your location — every screen, color, and word is customizable. No Acuity chrome, no iframe box.
Intent-based booking flow
Instead of expecting visitors to know exactly which service they need, the flow starts by asking about their goals and recommends the most relevant services.
Education inside the flow
Videos, sample reports, and supporting content sit directly inside the booking flow, so customers make informed decisions without leaving it.
Personalized preparation guidelines
Customers see the preparation instructions specific to the services they've selected — before they complete the booking, not buried in an email.
Upsells that actually get seen
Add-ons are prominent, and complementary services and bundles are recommended naturally throughout the flow instead of hiding on a separate page.
Persistent booking summary
A floating sidebar always shows the customer's selections, pricing, and potential bundle savings — the running total is never a mystery.
Browse without losing progress
Customers can open the full service catalog at any point and return to exactly where they were — no back-button roulette.
Site-wide recommendation engine
The same intent-based recommendations can run across your whole website, not just the booking page — every visit gets personalized.
Analytics & attribution
See what the Acuity iframe hides
With the standard embed, you can watch visitors browse your website — and then go blind at the most important step. The custom scheduler makes the actual buying journey visible and measurable.
Session recordings & heatmaps that work
Because Acuity embeds as an iframe, tools like Hotjar and Microsoft Clarity go blind at the exact moment a visitor starts booking. A custom scheduler is native page code — recordings, heatmaps, and drop-off analysis cover the entire buying journey.
See where customers hesitate
Watch real sessions, find the steps where users stall or abandon, and optimize the flow based on actual behavior instead of guesses.
Enhanced Conversions for Google & Meta
The scheduler redirects to a custom thank-you page, so richer conversion data can be passed to Google Ads and Meta Ads — enabling Enhanced Conversions, better attribution, and better campaign optimization over time.
Deep dive: why analytics tools can’t see inside the Acuity iframe
Gift cards
Physical gift cards, end to end
Professionally printed gift cards, sold straight from your booking site — without the manual back-office work.
- Customers choose from multiple card designs
- Pricing adjusts to their selections automatically
- Recipient shipping address collected in the flow
- Gift card code generated automatically
- Order passed directly to the printing & fulfillment provider
Early results
~30%
increase in average ticket value
In the first weeks after launching the first custom build, primarily because more customers chose bundles and relevant add-ons. Early numbers — but encouraging ones.
Try the live schedulerBetter together
Pairs with the Tecton Scheduler platform
The custom scheduler handles how customers book. The platform handles everything after — and both stay synced with Acuity.
AI booking assistant
A chatbot trained on your content that answers questions, recommends services, books appointments, and collects payment.
ExploreSelf-serve rescheduling
Customers reschedule or cancel themselves while your cancellation policy — including fees — is enforced automatically.
ExploreOwner analytics dashboard
Real-time demand trends, forecasts, staff utilization, and revenue analytics from your Acuity data.
ExploreFAQ
Custom scheduler questions
Is the custom scheduler a SaaS product?
No — it's a custom solution we design and build for your business. Your branding, your flow, your content, your domain. It pairs with the Tecton Scheduler platform (analytics, self-serve rescheduling, AI assistant), but the scheduler itself is a bespoke build, not a subscription template.
Does it replace Acuity Scheduling?
No. Acuity remains the source of truth. Any changes you make in Acuity — pricing, availability, services — are automatically reflected in the custom scheduler, so there's no second system to manage and your staff's workflow doesn't change.
Can it really recover credit card processing fees?
Yes — the scheduler can automatically add the card processing cost (roughly 3%) as a credit card fee for customers who choose to pay by card. Card surcharge rules vary by state, country, and card network, so we configure it to match what's permitted where you operate.
Why can't I see my Acuity booking flow in Hotjar or Clarity?
Acuity embeds on your site as an iframe, and analytics tools can't record what happens inside an iframe served from another domain. You can see visitors browse your site, then lose them at the most important step. Because the custom scheduler is part of your own site, the entire booking journey becomes visible.
What results has the custom scheduler produced?
It's early — the first build has been live for a matter of weeks — but the initial numbers are encouraging: approximately a 30% increase in average ticket value, primarily because more customers choose bundles and relevant add-ons. You can try that live scheduler yourself at DexaFit Denver.
Can it sell physical gift cards?
Yes. The scheduler supports a full physical gift card workflow: customers pick from multiple card designs, pricing adjusts to their selections, the recipient's shipping address is collected, a gift card code is generated, and everything is passed to a printing and fulfillment provider for delivery.
How do I get one for my business?
Get in touch for a walkthrough. Every build is scoped to the business — your services, your brand, your upsell strategy — so the first step is a conversation about what your booking flow should do.
Stop trading calls for calendar changes
Connect Acuity, set your reschedule rules, and let clients handle the rest — while you watch the numbers move.