Tecton Scheduler — Terms and Conditions

Tecton Scheduler is a software platform operated by Tecton Logic that provides scheduling, appointment-management, analytics, automation, and revenue-related tools for appointment-based businesses.

Depending on your plan, configuration, integrations, and availability, Tecton may provide features including:

• Self-service appointment rescheduling
• Appointment and calendar management
• Rescheduling and cancellation workflows
• Optional rescheduling-fee collection
• Revenue and booking analytics
• Cancellation and no-show analytics
• Demand and capacity analysis
• Forecasting and business insights
• AI-powered booking assistance
• Customer-facing booking and rescheduling experiences
• Multi-location management
• Business dashboards
• Notifications and operational alerts
• Custom booking experiences
• Integration with third-party scheduling and payment platforms
• Other scheduling, automation, and business-management functionality

Tecton is designed to work alongside third-party services, including Acuity Scheduling, Square, Stripe, and OpenAI, where supported.

Tecton is an independent third-party service and is not owned, operated, sponsored, or endorsed by Acuity Scheduling, Squarespace, Square, Stripe, or OpenAI.

By creating an account, connecting a third-party service, accessing the Services, or otherwise using Tecton, you confirm that:

1. You have read and understood these Terms.
2. You agree to be legally bound by these Terms.
3. You have authority to enter into these Terms on behalf of any business or organization you represent.
4. You will comply with applicable laws and regulations.
5. You will comply with the applicable terms of third-party services connected to Tecton.

If you are using Tecton on behalf of a business, the terms "you" and "your" refer to both you and that business where appropriate.

You must be legally capable of entering into a binding agreement to use the Services.

If you use Tecton on behalf of a company, business, organization, or other entity, you represent that you have the authority to bind that entity to these Terms.

You are responsible for ensuring that your use of Tecton is permitted under the laws applicable to you and your business.

Certain Tecton features require you to create an account.

You are responsible for:

• Providing accurate account information
• Maintaining the security of your login credentials
• Keeping your account information current
• Restricting unauthorized access to your account
• All activity occurring through your account
• Immediately notifying us if you believe your account has been compromised

You must not share your account credentials in a manner that allows unauthorized individuals to access the Services.

If you create accounts for employees, contractors, clients, locations, or other users, you are responsible for ensuring that those users comply with these Terms.

Tecton may connect to third-party platforms, including scheduling, payment, calendar, communication, artificial intelligence, analytics, and other services.

These services may include:

• Acuity Scheduling
• Square
• Stripe
• OpenAI
• Other services added to Tecton from time to time

Your use of a third-party service remains subject to that provider's own terms, policies, pricing, and requirements.

Tecton does not control third-party services and cannot guarantee their continued availability, functionality, pricing, security, or compatibility.

A third-party provider may modify or discontinue an API, integration, feature, or service. Such changes may cause some Tecton functionality to become unavailable or require modification.

Tecton is designed to work with Acuity Scheduling.

When you connect an Acuity account to Tecton, you authorize Tecton to access and process the information and functionality necessary to provide the features you have enabled.

Depending on your configuration, this may include information relating to:

• Appointments
• Appointment types
• Calendars
• Availability
• Clients
• Services
• Scheduling information
• Appointment changes
• Cancellations
• Other information made available through the authorized integration

You remain responsible for your Acuity account and configuration.

You are also responsible for ensuring that you have the necessary authority and permissions to connect the Acuity account and provide Tecton with access to its information.

Your use of Acuity Scheduling remains subject to Acuity's applicable terms and policies.

Tecton may integrate with payment processors such as Square and Stripe.

Where payment functionality is enabled, payment transactions may be processed directly by the applicable payment provider.

Tecton does not operate as a bank, payment processor, acquiring bank, or financial institution.

You are responsible for:

• Maintaining your payment-provider account
• Configuring your payment settings correctly
• Establishing appropriate cancellation, rescheduling, and payment policies
• Ensuring customers receive appropriate disclosures
• Complying with applicable payment, consumer-protection, tax, and other laws
• Resolving payment disputes where appropriate

Tecton does not guarantee that any payment will successfully process.

Payments may fail because of insufficient funds, expired cards, processor restrictions, fraud controls, network problems, account restrictions, or other circumstances outside Tecton's control.

Tecton may provide functionality that allows businesses to establish rescheduling, cancellation, or other appointment-related fees.

You are solely responsible for determining:

• Whether a fee should apply
• The amount of the fee
• The applicable notice period
• The circumstances in which a fee applies
• How the policy is communicated to customers

You are responsible for ensuring that customers are appropriately informed of applicable fees and policies before they become applicable.

Tecton provides technology to facilitate the implementation of your policies. Tecton does not determine whether a particular fee is legally permissible or appropriate for your business.

You are responsible for complying with applicable consumer-protection, payment-network, tax, and other requirements.

For purposes of these Terms, "Customer Data" means information, content, records, appointment information, customer information, business information, and other data that you provide to Tecton or make available through connected integrations.

You retain ownership of your Customer Data.

You grant Tecton Logic a limited, non-exclusive license to access, process, transmit, store, reproduce, and use Customer Data only as reasonably necessary to:

• Provide the Services
• Operate and maintain Tecton
• Synchronize connected integrations
• Provide analytics and reporting
• Process requested scheduling actions
• Provide customer support
• Maintain security
• Detect and prevent fraud, abuse, and unauthorized activity
• Troubleshoot technical problems
• Improve the reliability and functionality of the Services
• Comply with legal obligations

We do not acquire ownership of your Customer Data merely because you use Tecton.

Our collection and handling of personal information is also governed by our Privacy Policy.

You are responsible for ensuring that you have all rights, permissions, consents, and lawful bases necessary to provide Customer Data to Tecton and authorize us to process it as described in these Terms and our Privacy Policy.

You are responsible for:

• The accuracy of Customer Data
• The legality of Customer Data
• Obtaining required customer notices or consents
• Complying with applicable privacy laws
• Configuring your account appropriately
• Determining which employees or other users should have access to information

You must not provide Tecton with information that you are not legally authorized to provide.

Tecton may be used by businesses operating in industries that have additional legal or regulatory requirements.

Unless Tecton Logic has expressly agreed otherwise in a separate written agreement, you should not use Tecton to process Protected Health Information (PHI), highly sensitive personal information, or other regulated information where doing so would require Tecton to satisfy additional contractual or regulatory requirements that have not been agreed to in writing.

Healthcare businesses and other regulated businesses are responsible for determining whether Tecton, Acuity, payment providers, and other connected services are appropriate for their intended use.

Nothing in these Terms constitutes a representation that Tecton is HIPAA compliant or satisfies any particular industry-specific regulatory framework.

Tecton may provide AI-powered features, including an AI booking assistant, conversational interfaces, recommendations, summaries, or other automated functionality.

AI-generated information may contain errors, omissions, or inaccuracies.

You are responsible for reviewing AI-generated content where appropriate before relying upon it.

AI features should not be relied upon as a substitute for professional legal, medical, financial, or other specialized advice.

You are responsible for determining whether AI functionality is appropriate for your business and intended use.

Where Tecton allows you to configure your own AI provider credentials, including your own OpenAI API key, you remain responsible for complying with the applicable provider's terms and policies.

Tecton may provide revenue analytics, forecasts, demand analysis, utilization metrics, cancellation information, no-show information, pricing analysis, or other business insights.

These features are intended to assist with business operations and decision-making.

They are not guarantees of future performance.

We do not guarantee that:

• Forecasts will be accurate
• Revenue projections will be achieved
• Demand predictions will be correct
• Cancellations or no-shows will be reduced
• Revenue will increase
• Appointment utilization will improve
• Any particular business result will occur

Actual business results depend on circumstances outside our control.

Tecton may offer free trials, free features, promotional access, paid plans, usage-based pricing, or other pricing structures.

Unless otherwise stated at the time of signup, access to Tecton may be provided without a subscription fee.

Tecton Logic reserves the right to introduce paid features, subscription plans, usage limits, or other charges in the future.

If a feature that was previously available without charge becomes subject to a fee, we will provide applicable pricing information before charging you for that feature, subject to applicable law.

We may also modify:

• Pricing
• Plans
• Features
• Usage limits
• Trial periods
• Promotional offers
• Included functionality

Future pricing changes will not automatically create an obligation to pay for previously free use unless you elect to use a paid service or otherwise agree to the applicable pricing.

Tecton and its underlying technology are owned by, developed by, or licensed to Tecton Logic.

This includes, without limitation:

• Software
• Source code
• Object code
• Databases
• Interfaces
• Designs
• User interfaces
• Logos
• Branding
• Graphics
• Documentation
• Features
• Workflows
• Algorithms
• Platform architecture
• Tecton trademarks and branding
• Other materials provided by Tecton Logic

Except as expressly permitted by these Terms, you may not:

• Copy Tecton
• Reproduce the Services
• Resell the Services
• Reverse engineer the Services
• Attempt to obtain source code
• Create derivative versions of the Services
• Remove proprietary notices
• Use Tecton's branding without permission
• Use Tecton to develop a competing product through unauthorized means

Nothing in these Terms transfers ownership of Tecton's intellectual property to you.

You retain ownership of business content, logos, service descriptions, images, and other materials you provide to Tecton.

You grant Tecton Logic permission to use those materials solely as necessary to provide the Services.

Where you configure a branded booking or rescheduling experience, you are responsible for ensuring that your branding and content do not violate another person's intellectual-property or other rights.

You agree not to use Tecton to:

1. Violate any applicable law or regulation.
2. Commit fraud or facilitate fraudulent activity.
3. Impersonate another person or business.
4. Access another customer's account without authorization.
5. Attempt to gain unauthorized access to Tecton's systems.
6. Circumvent security or authentication controls.
7. Introduce malware, viruses, or other harmful code.
8. Interfere with or disrupt the Services.
9. Abuse APIs or integrations.
10. Conduct unauthorized scraping or automated activity that negatively affects the Services.
11. Reverse engineer or attempt to extract proprietary source code.
12. Use the Services to infringe intellectual-property rights.
13. Violate the privacy rights of another person.
14. Use Tecton in a manner that violates a third-party service's terms.
15. Use the Services for unlawful, deceptive, abusive, or fraudulent purposes.
16. Attempt to access data belonging to another Tecton customer.
17. Circumvent usage restrictions or account limitations.
18. Use Tecton to create an unauthorized competing service.

We reserve the right to investigate suspected violations and take appropriate action.

We take reasonable technical and organizational measures designed to protect information processed through Tecton.

However, no internet-connected system can be guaranteed to be completely secure.

You acknowledge that:

• Internet transmission carries inherent risks.
• Third-party integrations may have their own security risks.
• You are responsible for protecting your account credentials.
• You should use appropriate security practices when configuring your account.

If you become aware of unauthorized access to your Tecton account, you should contact us promptly.

We make reasonable efforts to maintain the availability of Tecton.

However, we do not guarantee that the Services will:

• Always be available
• Be uninterrupted
• Be error-free
• Be compatible with every device
• Be compatible with every third-party integration
• Always operate without delay

Services may be temporarily unavailable because of:

• Maintenance
• Updates
• Infrastructure failures
• Internet outages
• Security incidents
• Third-party outages
• API changes
• Payment-provider issues
• Events beyond our reasonable control

Tecton Logic may modify, update, add, remove, suspend, or discontinue features of Tecton from time to time.

We may make changes for reasons including:

• Security
• Performance
• Technical improvements
• Changes to third-party APIs
• Legal or regulatory requirements
• Product development
• Business considerations

We will make reasonable efforts to avoid unnecessary disruption where practical.

You may stop using Tecton at any time.

Tecton Logic may suspend or terminate your access where reasonably necessary, including if:

• You violate these Terms.
• You use Tecton unlawfully.
• Your use creates a security risk.
• You engage in fraudulent or abusive activity.
• You fail to comply with applicable third-party requirements.
• A required third-party integration becomes unavailable.
• We are required to do so by law.
• We discontinue the relevant Services.

Where reasonably practical, we may provide notice before suspension or termination.

We may immediately suspend access where necessary to protect Tecton, other users, third parties, or our systems.

Upon termination or cancellation of your account:

• Your right to access the Services will end.
• Connected integrations may stop synchronizing.
• Public Tecton links may cease to function.
• Certain features may become unavailable.
• You remain responsible for obligations that arose before termination.

Certain provisions of these Terms will continue after termination, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and other provisions that by their nature should survive termination.

Following termination, Tecton Logic may retain certain information where reasonably necessary to:

• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Maintain security
• Enforce agreements
• Maintain legitimate business records

Subject to applicable law and our Privacy Policy, Customer Data may be deleted or anonymized after termination.

You are responsible for maintaining appropriate copies or backups of information that you require.

Tecton may contain links to or integrations with third-party websites, applications, products, and services.

We do not control those third parties.

We are not responsible for:

• Third-party content
• Third-party terms
• Third-party privacy practices
• Third-party availability
• Third-party security
• Third-party pricing
• Third-party functionality
• Third-party errors or omissions

Your use of third-party services is governed by your agreement with those providers.

To the maximum extent permitted by applicable law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

Tecton Logic makes no warranties or representations, express or implied, regarding the Services, including warranties relating to:

• Accuracy
• Reliability
• Availability
• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Security
• Error-free operation
• Uninterrupted operation

We do not guarantee that Tecton will satisfy your specific business requirements or produce any particular business outcome.

To the maximum extent permitted by applicable law, Tecton Logic and its owners, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Services.

This includes, without limitation:

• Lost profits
• Lost revenue
• Lost business opportunities
• Lost data
• Business interruption
• Appointment losses
• Missed appointments
• Scheduling errors
• Payment failures
• Third-party service interruptions
• Losses arising from inaccurate analytics or forecasts

To the maximum extent permitted by applicable law, the aggregate liability of Tecton Logic arising out of or relating to the Services will not exceed the greater of:

If you have used only free Services and have paid nothing to Tecton Logic, the maximum aggregate liability will therefore be INR 10,000, subject to applicable law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Tecton Logic, its owners, directors, employees, contractors, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising out of or relating to:

• Your use of Tecton
• Your Customer Data
• Your violation of these Terms
• Your violation of applicable law
• Your violation of another person's rights
• Your violation of a third-party service's terms
• Your unauthorized use of another person's account
• Your business policies or practices implemented through Tecton

This obligation does not apply to the extent that a claim results from Tecton Logic's own proven wrongful conduct.

Information provided through Tecton, including analytics, forecasts, AI responses, recommendations, reports, and other insights, is provided for general informational and operational purposes.

Tecton does not provide legal, medical, accounting, tax, financial, or other professional advice.

You should obtain appropriate professional advice where necessary.

You are responsible for determining and paying any taxes, duties, levies, or other governmental charges applicable to your use of the Services or your business activities.

Where Tecton Logic is legally required to collect applicable taxes, those taxes may be added to applicable charges.

If you provide suggestions, recommendations, feature requests, ideas, or other feedback concerning Tecton ("Feedback"), you grant Tecton Logic a worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, modify, develop, publish, and otherwise use that Feedback for business and product-development purposes.

We will not use your confidential Customer Data as public product feedback without appropriate authorization.

Our collection, use, storage, and processing of personal information are described in our Privacy Policy.

The Privacy Policy forms part of these Terms.

Privacy Policy: Available through the Privacy Policy link on the Tecton website.

You should review the Privacy Policy before using the Services.

By using Tecton, you consent to receiving electronic communications from Tecton Logic relating to:

• Your account
• Security
• Service operation
• Transactions
• Integrations
• Product updates
• Changes to the Services
• Other communications necessary to administer the Services

You agree that electronic notices, records, acknowledgments, and agreements may satisfy applicable legal requirements for written communications to the extent permitted by applicable law.

India's Information Technology Act, 2000 provides legal recognition to electronic commerce and electronic communications, subject to its applicable provisions.

Where appropriate, we may provide notices through:

• Email
• Your Tecton account
• Notifications within the Services
• The Tecton website
• Other reasonable electronic means

You are responsible for keeping your account contact information accurate.

We may update these Terms from time to time.

When we make material changes, we may provide notice through the Services, by email, or through another reasonable method.

The updated Terms will become effective on the date specified in the updated Terms.

Your continued use of Tecton after the effective date of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.

These Terms and your use of the Services will be governed by and interpreted in accordance with the laws of India as applicable in the State of Rajasthan, without regard to conflict-of-law principles.

Subject to applicable mandatory law, courts having jurisdiction in Jaipur, Rajasthan, India will have jurisdiction over disputes arising out of or relating to these Terms or the Services.

The Rajasthan High Court has its principal seat at Jodhpur and a bench at Jaipur; applicable court jurisdiction will depend on the nature of any particular proceeding.

Nothing in this section prevents a party from seeking urgent or interim relief from a court having appropriate jurisdiction.

If a dispute arises between you and Tecton Logic relating to the Services or these Terms, the parties should first attempt in good faith to resolve the dispute through direct communication.

You may contact us using the contact information provided below.

Nothing in this section prevents either party from seeking remedies that cannot legally be waived or excluded.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or interpreted to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue in full force and effect.

A failure by Tecton Logic to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Tecton Logic may assign or transfer these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or similar transaction.

These Terms, together with the Privacy Policy and any other agreements expressly incorporated into these Terms, constitute the entire agreement between you and Tecton Logic concerning your use of Tecton.

They supersede prior understandings relating specifically to your use of the Services, except where a separate written agreement expressly governs a particular service.

Website: https://tectonlogic.com

Contact: Please use the contact/support method provided on the Tecton Logic Website.